1. We respect your privacy
We handle a variety of personal data/ personal information, such as names, email addresses, health-related information, and other information in carrying out our daily business. As a coaching service, we sometimes obtain information from you that we understand you may not want us to share with anyone. As such, we understand the importance of privacy and we are committed to data security and adherence to the European Union’s General Data Protection Regulation (GDPR) and the Australian Privacy Principles (the APPs) contained in the Australian Privacy Act 1988 (Cth).
What kind of data do we collect?
In our usual day to day business, we collect personal data such as:
Date of birth
Contact details such as telephone number, email address
Information about medical conditions when relevant
Some personal data is defined as “sensitive personal data”. In some very rare cases, we may need to collect sensitive personal data from you. We only collect sensitive personal data whenever necessary for our service delivery.
3. How do we collect your data?
You directly provide us with almost all the data we collect. We collect data and process data from you in many ways, including when you:
Enquire about any of our services
Provide us with information via/ on any of Our Platforms
Sign up for our services
Interact with our social media accounts; and
Use or view our website via your browser’s cookies.
4. How will we use your data?
The nature of the relationship we have with our customers requires us to monitor and evaluate your personal data on an ongoing basis. We primarily collect your personal data so that we can provide our coaching services to you. We only ever use health information for the direct purpose of providing our services to you. Other ways we use personal data may include:
To allow you to participate in interactive features of our services, if and when you choose to;
To notify you about changes to our services;
To provide customer support;
To gather analysis or valuable information so that we can improve our services;
To monitor the usage of our services; and
To disclose data to law enforcement agencies, if required or authorised by law; and
To provide you with news, special offers and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
Wherever possible, we will advise you as to why we are collecting your personal information and for what purpose we are collecting it.
Client personal information may be disclosed to approved third parties who are also required to comply with the Australian Privacy Principles.
We never pass on any personal information to third party marketing companies and do not under any circumstances sell personal data.
In addition to the above, we undertake day-to-day measures that are necessary for our services to you, such as bookkeeping, accounting, billing, fulfilling tax obligations and maintaining our website security.
5. How do we store your data?
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
To keep your personal data secure, we have chosen a secure web hosting service, Wix which is SSL certificate encrypted.
We also store personal information on our local secure networks, all of which are password protected. In some rare cases, we keep paper files. These are kept in a locked filing cabinet.
We will keep your personal data for a period of no more than 7 years, depending on the type of data. Most data are deleted 1 year after your service has been completed. Once this period has expired, we will delete your data by securely destroying any paper copies, electronic copies, and backups.
You may be asked by us if you want to receive marketing materials. You will always be given the choice whether to receive marketing information from us.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute, or lease your personal information to third parties unless we have your permission.
7. Maintaining data quality and accuracy
It is an important to us that to maintain the quality of the personal information we hold. We take reasonable steps to make sure that your personal information is accurate, complete and up-to-date.
If you find that your personal information held by us is not up to date or is inaccurate, please advise us and we will amend it, where appropriate.
8. External links
You should exercise caution and look at the privacy statement applicable to the website in question.
9. What are your data protection rights?
We would like to make sure you are fully aware of all your data protection rights. You are entitled to the following:
The right to access – You have the right to request copies of your personal data from us. We may charge you a small fee for this service.
The right to rectification – You have the right to request us to correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure – You have the right to request us to erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request us to restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object us processing your personal data, under certain conditions.
The right to data portability – You have the right to request us to transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us, using the details below.
11. How to contact us